Please be aware of scammers impersonating First Financial representatives to commit fraud.

A call may come from a spoofed number, where the caller ID information appears to be a call or text coming from First Financial.

Examples of requests the fraudster may ask include (but are not limited to):

• Possible fraudulent activity or transactions on your account
• Attempts to add a card to a digital wallet
• Request online banking username and password
• Multi-factor authentication codes
• Card information or PIN number
• Impersonator collecting debit or credit cards under false First Financial identity

Please be aware that these phone calls are not from anyone at First Financial. First Financial will never contact you to request this information by phone, email or text. Always hang up and contact First Financial directly to confirm if the request and message are legitimate. We also won’t send representatives to your home to collect debit or credit cards.

Please note: If you call First Financial directly, we may ask for a one time verification code to confirm your identity.

How to avoid impersonator requests:

Scammers often pretend to be from an organization you know and trust. They use technology to change the phone number that appears on your caller ID so the name and number you see, may not be real.

They may also say you’re in trouble or owe money, and pressure you to act immediately. Here are some ways to help protect yourself against phone call scams:

• Remember, banks, service providers and government agencies will never ask for your PIN, CVV, one-time passcodes, online username and password over phone, email or text.
• Resist the pressure to act immediately. 
• Before you do anything else, stop and talk to someone you trust. Hang up and contact the organization directly. They can help you identify if the message is legitimate or possibly a scam.
• Never provide your cards to anyone coming to your home claiming to be First Financial.
• Enroll in card alerts & controls and account notifications to be immediately notified of any changes.

As always, if you have any concerns or believe you have received a suspicious message, please contact Member Services at 410-321-6060, or send us a secure message through Online Banking or Mobile App.

Visit Fraud Protection for more tips on keeping your information and devices safe.