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OnLine Teller FAQ
Logon Questions
See also:
Logging On
I tried to access my account and I was informed that it is frozen. Why does this happen and
what can I do to fix it?
To protect your account and prevent password guessing, First Financial limits the number of consecutive failed attempts to log on to
OnLine Teller. If you enter an incorrect access code too many times, your account will be locked, and you
will not be able to log on again until your account is unlocked by a First Financial employee. If your
account is locked, please call one of our offices to have your account
unlocked.
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I have never logged on before. When I logged on for the first time, the system notified me
that my last successful log on was on xx/xx/xx at xx:xx. Why is this happening?
OnLine Teller, PC Teller and Touch Tone Teller all use the same account record to track system use and
set user privileges. The date being stated is the last date you accessed any one of our automated services.
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Can I connect to OnLine Teller from within another network (i.e. from work)?
You may experience difficulty connecting to OnLine Teller if you use a computer from within another
network, such as a corporate LAN (Local Area network). Firewalls and security barriers on many networks can
prevent connection to secure, encrypted Web sites. If you have difficulty using OnLine Teller, ask your
network administrator about possible interference caused by firewalls and security barriers.
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