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OnLine Teller FAQ

Internet Browser Questions

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Internet Browsers

What is a browser?

A browser is a program that allows your computer to visit World Wide Web sites and make sense of them. It can display text, graphics, audio and video information. The most common browsers in use today are Netscape Navigator and Internet Explorer.

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What browsers can I use?

Basically, any browser that supports the SSL protocol and cookies may be used with OnLine Teller. We recommend using one of the following:

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How do I know which browser I am using?

If you go to the menu at the very top of your screen (the one starting with File) and click on Help, then About (your browser name) a window will appear in the middle of your screen informing you which browser you are currently using.

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What are cookies? How does one determine if they are turned on?

Cookies are a very useful tool for managing and maintaining sessions on the Internet. Since HTTP is a non-persistent protocol, it is impossible to differentiate between visits to a web site, unless the server can somehow "mark" a visitor. This is done by storing a piece of information in the visitor's browser. This is accomplished with cookies. Cookies can store database information, custom page settings, or just about anything that would make a site individual and customizable. Some cookies have expiration dates. When a cookie expires, your browser will simply erase it from your hard drive. Depending on where it came from, a cookie may expire tomorrow, next week, or many years from now. Cookies with an expiration date are generally known as "persistent cookies," meaning they stick around for a while. A cookie that doesn't contain an expiration date will only last as long as your browser stays open. These are called "session cookies." When you close your browser, all session cookies silently disappear.

OnLine Teller site uses session cookies to help maintain user sessions.

There are three different ways of determining if cookies are turned on, depending on which browser version you are using.

Netscape Navigator Version 2-3

  1. Click on "options" drag down to "network preferences"
  2. Next, click on the "protocols" tab.
  3. Make sure the "accepting a cookie" field is checked.

Netscape Navigator Version 4

  1. Click on "edit" drag down to "preferences"
  2. Next, click on the "advanced" option on the left.
  3. Make sure that "accept all cookies" is checked.

Netscape Navigator Version 6

  1. Click on "edit" drag down to "preferences".
  2. Next, click on the '+' at the "Privacy & Security" option to view more options.
    The ' + ' is now ' - '.
  3. Next, click on the "Cookies" option.
  4. Make sure that "Enable cookies for the originating web site only" or "Enable all cookies" is checked.

Microsoft Internet Explorer 3 & 4

  1. Click on "view" drag down to "options".
  2. Next, click on the "advanced" tab. Check "always accept cookies."

Microsoft Internet Explorer 5

  1. Click on "Tools" then "Internet Options".
  2. Select the Security tab, choose the Internet Zone, and click the "Custom level" button
  3. Find the "Cookies" section, and make sure that "Allow per-session cookies (not stored)" is set to ENABLE.

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Is there anything special with Macintosh computers as it relates to OnLine Teller?

The Macintosh browsers that are compatible with OnLine Teller are:

  • Microsoft Internet Explorer 4.0 or later
  • Netscape Navigator 3.0 or later
  • America Online 3.0 or later

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This credit union is federally insured by the National Credit Union Administration.

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