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EZ-Pay Bill Payer FAQ
General Questions
See also:
General
How much will EZ-Pay cost?
Receive free, unlimited EZ-Pay bill payment service when you maintain a $1,000 daily balance in your First Financial checking account. Or, you may pay up to 7 bills per month for just $4.00 per month. Each bill over 7 bills per month will cost an extra $0.35 each. There is a one-time enrollment fee of $3.00.
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Do I need OnLine Teller to use EZ-Pay?
No. The services are completely separate. You may use OnLine Teller without EZ-Pay, or EZ-Pay
without OnLine Teller.
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Is EZ-Pay available through Touch Tone Teller?
No. EZ-Pay requires Internet access. Also, you must also use an Internet browser that supports
128-bit encryption (i.e. Netscape Communicator 4.01+ or Microsoft Explorer 4.01+).
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Which Internet browser software may I use?
The general requirements are browser software that supports JavaScript and 128-bit encryption.
At this time, Netscape Communicator version 4.x or Microsoft Internet Explorer versions 4.x and
5.x work properly with EZ-Pay. Unfortunately, Netscape v6.0 does not work with EZ-Pay at this time.
Programmers are working to make EZ-Pay compatible with Netscape 6, but we don't yet know when the
fix for Netscape 6 will be ready.
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Why can't I sign up from your web site?
Since there are monthly charges for this service, and the service transfers funds from your
checking account, we need to have your signature on a form that allows us to make the withdrawals.
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Will the funds be sent electronically to pay my bill?
Most checks are sent electronically, and the number is growing each month. As of September 2003, 56% of all EZ-Pay checks were transmitted electronically to the payee, while the remaining 44% received paper checks. As bill payment volume increases, we expect to send more checks electronically.
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How long will it take EZ-Pay to get the payment to the company or person I need to pay?
Payments sent may take from 5 to 7 business days to arrive at your payee.
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Are there any times I will not be able to use EZ-Pay?
No. The daily bill payment cutoff time is 5:00 am EST. Payments sent before 5:00am EST on a
business day will be processed the next business day. Payments sent on a non-business day will be
processed the next business day.
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Who will I call if I need help or have a question?
Talk to Member Services at 410-321-6060 ext. 780 if you have any questions.
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