Credit Union Member's Bill of Rights

As you can see from the comparison of banks and credit unions, what's good for you is good for your credit union. Because credit unions are not-for-profit financial service cooperatives, owned and controlled by the people who use our services, we work for the benefit of our members.

Because you're the force behind our credit union's growth and prosperity, and because credit unions work for members, you and fellow members can expect:

A financially secure institution complying with the laws and regulations that govern it.
A solid financial condition; responsible management of members' financial resources.
Highly principled employees demonstrating integrity, professionalism and ethical behavior.
Respectful, courteous, timely and unbiased personal service.
Confidential records and transactions.
The opportunity for your opinions to be heard and valued.
An equal vote with other members, regardless of account balance.
Volunteer credit union board and committee membership opportunities if you qualify and are selected.
Dividend and loan rates that compete with and, whenever possible, offer advantages over other financial institutions' rates.
Truthful advertising and disclosure of product and service rates, risks, charges, obligations, terms and conditions.
Timely notification and correction of credit union errors or inaccuracies.
Timely response to loan requests, account problems, or suggestions.
Recourse appeal and fair resolution of problems.
Consumer information to help you make wise credit, savings, and purchasing decision, and to effectively manage your money.

Please see About First Financial for more details about this Credit Union, membership eligibility or to join.